Integrity is the core foundation of The Serpent Group of companies. Staff is required to be man and woman of high integrity. Integrity is the foundation of character. The very hallmark of people with high integrity is that they consistently produce the highest quality of work in everything they do.
They are the people who are always totally honest with themselves, and strive to produce excellent work in everything they do whether or not they are supervised. People with high integrity understand that everything they do is a declaration about who they are as a person. All of us make mistakes one time or another. If you make a mistake in your work, do own up and have it fixed.
You should not push the blame away or sweep it under the carpet. At the same time, you should be opened to; and accept counsel from your Supervisor or colleague. In the course of your work, if you are not humble to acknowledge your mistakes, or accept any corrections by your Supervisor/colleague, and strive to improve yourself, you would not progress further. ‘Trust' and ‘respect' are critical to strengthen all good relationships. Building trust and respect takes time and effort but it has far-reaching benefits for you, your colleagues and ultimately the Organization.
Loyalty is another pillar of importance we expect from all staff; as we journey together to achieve our missions and attain our Spirit of Excellence. Our loyalty must be with The Serpent Group of companies and not with any others. We must uphold and protect all areas concerning the Group’s assets, products and information.
As a customer-centric industry, we are expected to ensure our customers are not discriminated but respected, welcomed, feeling being important, feeling extremely satisfied after the visit and yearning for the next appointment. The way you present and carry yourself at work will have a direct impact on the Company’s image and reputation in the eyes of our customers and the world outside the company.
This courtesy begins with you. Treat your colleagues with courtesy and respect in every form of interaction and communication. At The Serpent Group of companies, we work together as a TEAM with a common objective. There should be no segregation among employees or departments.
If you are not a team player, then you are not suitable for The Serpent Group of companies. Employees should not go about gossiping or badmouth one another. Remember, “ What goes around comes around ”. It is unwise to treat your Supervisor as your enemy. Insubordination will not be tolerated at The Serpent Group of companies. If you are unhappy with your Supervisor for any reason, you should channel your concerns to the Human Resource for recourse.
As an act of courtesy, staff should acknowledge all work related emails, so that the sender is aware that the mail is being looked into.